Alan Zimmerman explains the power of the local internet to spread bad customer service stories. (Recall Mas vs. Fred Telegdy last year.)
1 Response to “The Tough Customer on Online Reputation”
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Sideblog
- The county won't get $2.8M of the city's school funding after all. Del. Bell's budget amendment failed. #
- City Council is rethinking the new branding for CTS. #
- Wild Virginia is hosting an environmental film festival at Vinegar Hill in a couple of weeks, showing a whole mess of short films on that theme. #
- You can get The Daily Progress on your Kindle. It's a very reasonable $4.49/month. #
- The county appears to be backing down on cutting JMRL's funding, led by Lindsay Dorrier. #
- Albemarle Police have investigated and punished four officers for misconduct, but that's about all they're saying. #
- Yet again, a large-scale melee broke out at Fashion Square, more than 100 teenagers shutting it down last night. See also July 2007 and January 2008. #
- Still got stinkbugs from the October invasion? Get to know your tenants. #
- For you
CTSCAT riders out there, the HoosBus iPhone app is great. It's free. # - One in ten downtown storefronts is vacant. #
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About
This is a community news blog about Charlottesville, VA, USA, started in March of 2001. It's run by Waldo Jaquith. It has nothing to do with C-Ville Weekly, the newspaper. Feel free to submit a story.
I would question information I received by email by an “aggrieved” customer about a business. I would most likely ignore the warning against the business and become wary of the writer. I would treat them like an old vicious gossip.